Refund policy

We have a 7-day return policy, which means you have 7 days to apply for a return after receiving the product.

SKY-TOUCH adheres to the 7-day no reason return standard, and we will not be able to accept returns after 7 days to obtain return eligibility


Your item must be in the same condition as it was received, not worn or used, labeled, and in its original packaging. You also need a receipt or proof of purchase.


To begin returns, you can customersupport@skytouchae.com Contact us. Please note that returns need to be sent to the following address

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without prior application for return are not accepted.


If you have any return issues, you can contact us at any time through customersupport@skytouchae.com Contact us.


Exchange

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, please purchase a new item separately.


refund

We will notify you upon receipt and inspection of your return, and inform you whether the refund has been approved. If approved, you will automatically receive a refund through the original payment method within 10 working days. Please remember that your bank or credit card company may also need some time to process and post refunds.

If it has been more than 15 working days since we approved your return, please proceed through customersupport@skytouchae.com Contact us.